As your employees get ready to look at benefit plans to see if they want to make any changes, finding direct ways to communicate will make the entire process easier. When you want your employees to have all of the information they can about the various benefit plans, communication is the key. Maximize your open enrollment period by being well prepared. Set up a text messaging software platform for two-way communication with employees. Create links to send for frequently asked questions. Text messaging will give you the ability to reach all of your employees within minutes, making the whole process go easier. Text messaging is fast and efficient. Your employees will be able to reached on mobile devices, making communication even easier. Texting can be used for quick questions, to set up meetings and to automatically remind employees that the open enrollment period is going on.
Here are four ways text messaging will improve your open enrollment period and help you meet your open enrollment challenge:
Text Messaging Keeps Employees Informed
The exchange of information occurs frequently during the open enrollment period. Whether you want to share the details of a new health plan, or you want to remind employees that the open enrollment period is almost over, a text message will keep your employees informed. Automated messages are easy to set up with text messaging, and you’ll be able reach out to your employees whenever you have a question. No matter what information you want to share with employees, you can send a link to go into further detail.
Confirmation Text Messages Improve Efficiency
Your employees won’t have to guess if your HR department has received a change made to their benefits when you send out a confirmation text. You can set up your software to send out a confirmation if a change is made to an employee’s account. This will give your employee peace of mind that the change was received, and serve as a notification that a change was made if your employee didn’t intend to make a change. Fast communication makes the open enrollment period go more smoothly, and text messaging is the answer.
Reminders Can be Sent to Complete Tasks
Once employees begin signing up for benefits, you can send out text messages to targeted groups for reminders. You won’t be bothering the employees who have already signed up for benefits, but you’ll be messaging those that still need to complete certain tasks. Text messaging software keeps you organized during the entire process of open enrollment.
Mistakes are Less Likely to Occur
Employees may have a number of questions during the open enrollment period. With the ability to ask short questions and receive a direct answer within minutes, employees are less likely to make mistakes when filling out their benefit paperwork. Text messages are clear, meaning employees can’t say that they didn’t receive the information they need about benefits. While emails can get ignored or lost, text messages are read 98% of the time.
As your open enrollment approaches, get prepared by implementing text messaging software. To avoid mistakes, give employees the opportunity to ask questions that will be answered within minutes. Set up your system to remind employees that the enrollment period is going to start, and to set up any meetings they might need to discuss benefits with HR. Stay organized and keep track of each employee as they sign up for benefits by using text messaging software.
For more information on how text messaging will improve your next open enrollment period, text OPEN to 76000. (Message and data rates may apply.)
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.